Track Trailer Forum

Welcome => Introduction => Topic started by: Il Pordenone on July 20, 2017, 01:39:26 PM

Title: Lemon Caravans and RV's
Post by: Il Pordenone on July 20, 2017, 01:39:26 PM
Hi, I am new to the forum after finishing a 1 week hire of a Firetail in North Queensland. Very impressed, and am considering purchasing new next year.
However, following the recent Choice Magazine article on Dodgy Vans, I researched the website and found that Track Trailer were included as Buyer Beware!
Are any members aware of what the issues are that caused this listing?
Regards
Il Pordenone
Title: Re: Lemon Caravans and RV's
Post by: boobook on July 20, 2017, 02:19:28 PM
I seriously doubt that you will find any owner that is broadly unhappy with the product or service. A few niggles here and there, but I'm guessing the response will generally be overwhelmingly very very very positive.



Title: Re: Lemon Caravans and RV's
Post by: MarkA on July 20, 2017, 04:44:24 PM
Second the above. Had a few nigglie little problems. But nothing major. Overall very happy and it beats the crap out of the old caravan for comfort and ability.
Title: Re: Lemon Caravans and RV's
Post by: Gumb on July 20, 2017, 04:56:30 PM
Being in a 4wd/caravan club, I don't think I know anyone who hasn't had an issue, however minor, with a new caravan. I know some who bought a hybrid for twice the price of a new Firetail and have had so  many issues they are seriously considering selling it and going back the the Tvan they had before. Our recent trip to Nth Qld and back had two vans pull out due to weld or construction failures but not the mighty Tvan and I don't see any bad reports on here or the Facebook page either.

If you Google anything, you'll find the whingers, no matter what product it is or how good it might be.  There'd be people critical because they expect the comfort of a caravan, which it doesn't offer for example. And some people just hate camping full stop. They try it once, don't like it and sell.

My advice is to ignore the negative comments, check out the Tvan and if it suits what you want, then go for it. We have both the Tvan and a caravan but for me, the Tvan rocks.   

As far as rating of buyer beware, that's absolute BS in my experience and probably written by someone who wouldn't know a tow bar from shock absorber. My Tvan has just had it's first service and they replaced a cover over the pressure lock on the fridge box which i had broken but never mentioned to them. When I picked up the Tvan it was replaced at no charge. It's minor but shows that the attention to detail is first rate.
Title: Re: Lemon Caravans and RV's
Post by: Phil G on July 20, 2017, 05:26:03 PM
We own a new caravan as well as a Tvan,  so have had a good look at that Facebook site over the past few months.  Just did a search for "Tvan"  and have found a post  from 28th Nov 2016, where the owner of a new Murranji said it had 40 defects.  I read through it all and in my opinion, the ones mentioned and the photographs presented there was nothing major I could see.  They seemed to be mostly annoyed about rivets, some dust sealing and the kitchen was catching on a P-clamp. 
But the "buyer beware" or "list of Lemon manufacturers" appears to be a bit erroneous and compiled by one person.
Someone else complained about rust on the deck springs.  Someone else bought a wrecked Topaz and complained about how long it took to get suspension parts.

Everything I saw on that page does not classify them as Lemons.

But the list does serve a purpose - there are some horribly built caravans on that site,  with owners left in the lurch.

One of the main issues I think is people's expectations.  A van built by humans with a lot of customisation is like a house - there are always issues that will need to be fixed post delivery.  People expect the same degree of reliability they get from a Toyota - that is built by the thousands and largely by robots.
Our caravan (which is also on the buyer beware list) is great quality in our opinion, but there have been lots of little things I've fixed myself.  Its never needed to go back to the manufacturer or dealer.
Title: Re: Lemon Caravans and RV's
Post by: leachy_9 on July 21, 2017, 01:52:30 PM
The issue I have with Lemon Caravan group is there is no disclosure of why a manufacturer has been added to the list and is done purely at the discretion of the administrator, who has a personal vendetta against one manufacturer in particular. While there have been some issues with Track products over the years, I'm not aware of anything that would warrant them being added to a lemon list and for the most part I think they provide reasonable, post sales, service and support. Unlike some of the other major manufactures Track does not run it's own, controlled, forum, where it could censer bad press. Rather all the Track related forums and groups are run independant of Track, so the public get the warts and all version.
Title: Re: Lemon Caravans and RV's
Post by: Perente on July 22, 2017, 04:13:13 PM
Hi, I am new to the forum after finishing a 1 week hire of a Firetail in North Queensland. Very impressed, and am considering purchasing new next year.
However, following the recent Choice Magazine article on Dodgy Vans, I researched the website and found that Track Trailer were included as Buyer Beware!
Are any members aware of what the issues are that caused this listing?
Regards
Il Pordenone
Track Trailer:

1/ Make industry leading off road campers: Mate, TVAN, Topaz.
2/ Have the best customer service I have ever experienced and at 67 I've experienced a lot of good customer service.

Which is probably why they have the excellent reputation that they do.

Cheers,
Jeff

LandCruiser 200 GX
Topaz Savannah II

Title: Re: Lemon Caravans and RV's
Post by: Wildmax on July 22, 2017, 08:50:25 PM
We no longer have a TVan because we got a bit soft an went for a hybrid unit with no canvas.
But, we've done around 150,000km over the past decade on various adventures, a lot of it seriously offroad..........and there is nothing better built for purpose than the TVan, which never let us down. We also found the service very efficient and responsive.
Had we been able to afford and garage two campers, we would have kept the TVan in addition to our current unit.
Good luck!!
Title: Re: Lemon Caravans and RV's
Post by: Il Pordenone on July 25, 2017, 09:27:26 AM
Thanks for all the helpful replies members. When I first posted my query, the topic was locked by the Administrator which raised alarm bells for me. However, it seems that all is basically OK in Track Trailer land.

Coming from a boating background, I expect equipment to fail. What matters is that the factory quickly provides a fix without arguments as to fault etc. This is critical due to the vast distances from the manufacturer, and the fact that dealers and service agents are few and far between. Do members feel that they are being looked after in this regard?

Regards

Il Pordenone

Title: Lemon Caravans and RV's
Post by: Patrol Dude on July 25, 2017, 09:21:05 PM
Hey mate, bought our MK111 new Tvan in 2011. Have had zero major issues. If you search some of my threads you will see that I have used the Tvan to its full capabilities from day one. Regardless of the query that I have asked TT they have always exceeded my expectations with nothing being to much trouble or effort.
But, as with all things in life it is always about your expectations!!! Anything made by people will always have some minor imperfections. It's how we choose to react to them that makes the difference. TT will always try and assist but I suspect that some people can be very hard to please!!!
So if you want a real tough camper, that offers a host of different quick and easy camping options with excellent customer support then you can not really go past a Track Trailer camper Cheers


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Title: Re: Lemon Caravans and RV's
Post by: Pete and Lez on July 26, 2017, 07:25:59 AM
We have had our MK2 for 10 years now from new and have been extremely happy. Awesome product, however I'm a little less impressed with customer service regarding a mudguard.

Waited 5 weeks for a response about price and availability of a mudguard and then to be informed availability would be another 8 weeks on top.

Have taken it everywhere off road though and it is very capable.

Regards
Title: Re: Lemon Caravans and RV's
Post by: Jim and Lyn on August 07, 2017, 11:04:07 PM
G'day,
Just got into Carnarvon in WA in our 2005 tvan. Noticed a weeping shocker back a bit and was able to ring Lloyd at Bayswater. Two shocks at the P.O! Doesn't get much better than that!
BUT I shouldn't have said to Lyn as we were coming along that new shocks were on the menu when we got home!
Those two old Konis had done about ten million corrugations and they'll still be good spares. Just didn't want to do the rest of the trip with one that was a bit sus.
Gotta love tvan!
Cheers
Jim
Title: Re: Lemon Caravans and RV's
Post by: Cruiser 105Tvan on August 08, 2017, 01:42:44 PM
Don't throw those shockers away Jim.
They can be rebuilt and good as new again.
When you get back, give me a yell and we'll work out where you can take them for that resurrection.
It's a place in Lilydale.  I have to find out his contact details.
He does the job for the importers 'Toperformance' in Nunawading.
Title: Re: Lemon Caravans and RV's
Post by: tudor on August 08, 2017, 04:26:41 PM
First of all we love our Tvan
Think it's great and do recommend it too others

That said there are a few things you need to know
Can be hard to get things fixed with track trailer
As really they do not have great representation in other states when you need parts or getting someone who really understands the camper
Again ! We love ❤️ it !
About to replace a glass window here in adelaide
It was recommended to get camper to Victoria to track trailer
One guy in WA had to do the same !
I do now have a guy in adelaide that will do the lot !
Even a specialist in knowing how to set up there suspension
I ask Paul at TT if I could get a buffer tank to finish off the hot water system in our camper !
Said they have a new design and can get that part anymore !
Don't get me wrong!
TT are very helpful .
But we are talking about getting things done after the sale
Which for many and myself is as important as the day you take it home !
But as far as taking the camper anywhere it one of the best out of all the campers I have had !
Not cheap !
But ! If you live in a state where your on your own and no real agent it can be not a lot of fun if you need them !
But then the Tvan forum is one of the greatest parts of the camper
You will source so much information and help to get you out of trouble !
If not here on the Facebook site !
You will be in good hands
The other phenomenal thing is it seems Tvan owners are great people stopping and chatting to other Tvan owners when ever they see them !
Enjoy ! Just look for  People that you might need for parts / service, you will be fine




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Title: Re: Lemon Caravans and RV's
Post by: PJ on September 05, 2017, 02:41:45 PM
Just interested in who it is that knows about and can set up the suspension as we currently have an issue we need dealt with.
Title: Re: Lemon Caravans and RV's
Post by: Il Pordenone on September 08, 2017, 12:38:37 PM
Hi all,
Thanks for your generally supportive posts on Tvan. However, after talking to TT staff at the recent Border Show on defects, reliability etc. and pricing the Tvan ($80k and counting), I placed a deposit on a Mountain Trail EDX. I know, I know, it has a canvas roof. But after touring the local factory in Albury, I became a convert. Time will tell whether I have made the right decision.
Title: Re: Lemon Caravans and RV's
Post by: Mark L on September 08, 2017, 01:49:04 PM
First of all we love our Tvan
Think it's great and do recommend it too others

That said there are a few things you need to know
Can be hard to get things fixed with track trailer
As really they do not have great representation in other states when you need parts or getting someone who really understands the camper
Again ! We love ❤️ it !
About to replace a glass window here in adelaide
It was recommended to get camper to Victoria to track trailer
One guy in WA had to do the same !
I do now have a guy in adelaide that will do the lot !
Even a specialist in knowing how to set up there suspension
I ask Paul at TT if I could get a buffer tank to finish off the hot water system in our camper !
Said they have a new design and can get that part anymore !
Don't get me wrong!
TT are very helpful .
But we are talking about getting things done after the sale
Which for many and myself is as important as the day you take it home !
But as far as taking the camper anywhere it one of the best out of all the campers I have had !
Not cheap !
But ! If you live in a state where your on your own and no real agent it can be not a lot of fun if you need them !
But then the Tvan forum is one of the greatest parts of the camper
You will source so much information and help to get you out of trouble !
If not here on the Facebook site !
You will be in good hands
The other phenomenal thing is it seems Tvan owners are great people stopping and chatting to other Tvan owners when ever they see them !
Enjoy ! Just look for  People that you might need for parts / service, you will be fine




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Hey Tudor

Who is the person in ADELAIDE that can do the suspension alignment etc? ApparentlyDave Bensons techs haven’t had the training on that yet and they themselves recommend taking the Tvan to Track HQ in Melbourne for servicing at this stage, which can be difficult


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Title: Re: Lemon Caravans and RV's
Post by: tudor on September 20, 2017, 09:28:15 PM
Hey Tudor

Who is the person in ADELAIDE that can do the suspension alignment etc? ApparentlyDave Bensons techs haven’t had the training on that yet and they themselves recommend taking the Tvan to Track HQ in Melbourne for servicing at this stage, which can be difficult


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After sales service sucks with this stuff
Makes me angry
Had the same trouble with a new Tvan
I even let Dav benson and track trailer know !

Complete alignment at regency park
Birralee road
Really great guys ! John ? I think is his name , the owner
Old fashion service mate
I gave him a box of beer for helping me out fast
So if you say the guy with the Tvan and box of beer put me on to you !
He might remember

The bit that gives me the craps is Dave benson send there vans there so I am told

I did say to TT there should be a list of people in each state were we can go  !





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Title: Re: Lemon Caravans and RV's
Post by: Young Nomads on September 24, 2017, 03:14:05 PM
We haven't ever been disappointed with TT...we had a look around their new HQ and the factory a while ago.
From our perspective (both of us being able to see mechanical and construction aspects of the factory and product)..we are very impressed. We both also understand the R & D needed to keep improving their product.
Some people can get OCD about a unsealed rivet...really peoples..worse happens in a fancy smanshy BA caravan worth 3 times the price.

We have found TT to be very helpful. Yes..they aren't always the quickest with enquiries. However an email, has always produced quicker results. Things done by them have always been good, with them going above our expectations.
We would never consider any other vehicle. we have matchbox on wheels (caravan) at home..we would never consider a different caravan (200k plus) or "off road" camper  as it still cannot do what a TVan does.




Title: Re: Lemon Caravans and RV's
Post by: chris_a on March 08, 2018, 05:32:40 PM
The issue I have with Lemon Caravan group is there is no disclosure of why a manufacturer has been added to the list and is done purely at the discretion of the administrator, who has a personal vendetta against one manufacturer in particular. While there have been some issues with Track products over the years, I'm not aware of anything that would warrant them being added to a lemon list and for the most part I think they provide reasonable, post sales, service and support. Unlike some of the other major manufactures Track does not run it's own, controlled, forum, where it could censer bad press. Rather all the Track related forums and groups are run independant of Track, so the public get the warts and all version.
I also looked into the Lemon group and was concerned about their membership criteria. They appear to specifically preclude manufacturers who have no right of reply. Decided the group was a magnet for wingers and did not offer a balanced view. Haven’t been back.

Our Tvan has exceeded expectations in terms of reliability and durability. Happy to recommend the Tvan and Track Trailer products in general.


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Title: Re: Lemon Caravans and RV's
Post by: thewelshgang on March 08, 2018, 09:53:51 PM
G'day,
When we purchased our MKll new we definitely got the "The Late Friday Arvo Job". We ended up with two full pages of manufacturing defects and even parts missing.

HOWEVER......at no time did Track Trailer try to make up excuses or avoid us. In fact it was the opposite, they replaced and supplied all new parts no questions asked. Some of these were quite major items i.e. complete new suspension and new rear tent. Not a repair job, a complete replacement.

Every issue was resolved, from minor ones to major ones and the van has been trouble free ever since.

My philosophy is "It's not the actual problem, it's the way that the problem is resolved" and that's what you get with TT, good after sales service :)

We love our TVAN and at this stage have not seen anything that would suit us better. It has taken my family and I to the most spectacular places and given us memories to last a lifetime.

Cheers Nige :)